Case Studies

Private Sector - Construction

IT department realignment

Changes to internal processes, team structure, reporting and personal development plans were undertaken to realign the IT department.

Westbury plc was a FTSE250 construction company operating throughout England and Wales, well respected for its innovative approach and leading product designs.

Following changes in Board-level responsibility at Westbury, the IT department was restructured and resources reduced, leading to poor morale and motivation.

A new leadership style was provided and using the recommendations of an externally provided systems audit, the change agenda commenced:

  • internal processes and controls were introduced, including an information security policy
  • relationships were established with Managing Directors of operating divisions, creating open dialogue and opportunities to change business systems
  • effective relationships were established with key third parties and specific support services outsourced
  • regular updates were provided to the plc Board
  • the team structure was revised and new managers appointed
  • personal development plans were established for all team members, covering technical, interpersonal and business process skills

The impact of these changes was a motivated IT team that really made a difference to the business, working effectively with internal and external stakeholders.

Following a period of significant disruption, the IT team was effectively aligned with the business through a process of listening to stakeholders, building effective relationships and delivering its promises. Significant benefits were achieved through the introduction of a structured and integrated approach to IT Governance.

John Bennett, Group Finance Director
Westbury plc 2005