Case Studies

Private Sector - Engineering

Implementing strategic change management

A programme of business improvements linked to strategic objectives were identified and put into action for a worldwide, independent engineering consultancy.

WeDeliverChange directed a programme of business improvements for Peter Brett Associates LLP, a leading engineering consultancy which linked to their strategic objectives, comprising process, people and technology elements. A programme management process was designed and implemented to coordinate and report on the status of these changes.

The business improvement changes had been identified from employee workshops undertaken in all ten UK regional offices. They were prioritised and the final change programme comprised the following:

  • Implement an account and bid management process
  • Implement a coaching and mentoring strategy
  • Introduce email guidelines
  • Undertake a review of Customer Relationship Management (CRM) systems
  • Enhance the training programme for Brief Managers
  • Implement a project management framework
  • Introduce team briefings to improve company-wide communication
  • Restructure the organisation into nine business groups

The change programme included specific documentation for each change manager to complete, including a change statement that highlighted the business objectives, a change charter and a monthly progress statement. Regular updates with change sponsors and change managers were held to ensure business needs were being met and to highlight and address any risk.

A one-page summary highlighting progress, status, risk and next steps is produced for monthly Management Board meetings. A six-month review was undertaken of all the changes to identify learning points and this provided input to the business planning process for the next financial year.

WeDeliverChange has introduced the concepts of effective change management into our internal business improvement programme, helping us to achieve our strategic objectives.

Working closely with the Management Board, the successful delivery of these key changes is now providing tangible benefits in support of our continued growth strategy.”

Malcolm Cleaver, Managing Partner – Peter Brett Associates LLP